Frequently Asked Questions
Everything you need to know about your Serax experience.
What are your standard shipping times and costs?
We offer standard shipping within 3-5 business days. Shipping costs are calculated at checkout based on your location, with free delivery available on orders over $150.
What is your return policy?
You can return any unused items in their original packaging within 30 days of delivery for a full refund. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all Serax products come with a one-year limited warranty against manufacturing defects. If you encounter an issue, please contact our support team with your order number and photos of the damage.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and will be displayed during the checkout process.